Wrekin Water Filtration Ltd. Terms & Conditions
Terms and Conditions


This Website
1. We have gained special permission from Spectrum via Fileder Filter Systems to use Spectrum literatures, logos, photos, wording, Web domain and products on our website and our new Spectrum website. These images, wording, literature, logos products etc are not to be used by any 3rd party. Failure by any 3rd party, to adhere to this, will result in legal action being taken.

2. Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price.

3. Delivery of goods that are in stock will usually be despatched the next working day. UK mainland deliveries are typically 3 working days, other destinations will vary. Items out of stock will be placed on back order and supplied when available unless otherwise stated when placing an order. Customers will be advised of any delay that may affect their order. Any item on back order, can be cancelled at any time, with the exception of items that have been specially ordered or built which can not be cancelled without our prior agreement.

Receipt of Goods
4. DO NOT SIGN FOR A PARCEL UNTIL CHECKED IF PACKAGING IS DAMAGED: Please check your parcel as soon as it has arrived, any damages made in transit MUST be reported to us via email within 3 days of signing for your parcel to ensure a claim is valid. Parcels received by Royal Mail must also be checked and any damages must be reported within 3 days of receipt. Please include photos of the damaged item(s) as well as photos of the packaging. No claims can be accepted outside this period.

5. All UK Postcode orders (Excluding Highlands) are sent carriage free, other destinations will incur a carriage charge which will be calculated on checkout.

6. Full payment is taken at the time of order online. We accept most credit and debit cards, as well as PayPal. Some debit cards may not be useable for mail order transactions. We do not accept American Express, Diners Club or JCB cards.  If you prefer to pay with cheque, cash or BACS transfer, please contact us to place an order by phone within business hours. We can set up proforma invoices, however goods are not sent until payment has been made in full and cleared.

Please note: If you are paying for goods via a BACS transfer, either on-shore or off-shore, you are responsible for all bank charges and if applicable, any currency conversion fees as we will require the full invoice amount before we can send your order.

7. For security reasons, when placing an order, you must give your full name, address postcode and country, which must be the same as that held by the payment card company and complete all card data fields. Failure to do so will delay dispatch of your goods. All goods remain the property of Wrekin Water Filtration Ltd. until full payment is made.

Please note: For security reasons, we can only take card payments over the phone if your card is registered to a UK address. If your card is registered outside of the UK please call us for a proforma invoice - these can be paid with a BACS transfer (See note above regarding fees) or via a PayPal request.

Order cancelation and returns
8. Apart from special orders and machine service parts, goods purchased from us maybe returned within 7 days of receipt for a full refund including any postage costs which you may have incurred in returning the good to us. We must receive notification of your intention to return the goods in writing by post or email. We will confirm acceptance and method of return.  The goods must be returned unused and with any hygiene wrapping unopened. A full refund will be made within 28 days of cancellation.  Any fees will be made clear at the time of authorising such returns on our part. This condition does not affect your statutory rights on the return of faulty goods. The return address of any goods will be the address shown on the delivery note unless we have agreed alternative arrangements.

Wrekin Water Filtration and its subsidiaries are governed by the 'Distance Selling Regulations'.

Order processing
9. Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

Private Water Supplies
10. We endeavour to give our best possible suggestions for products and treatment but cannot accept responsibility for system performance guarantees as variations in the incoming water quality and other site conditions are beyond our reasonable control. Equipment provided is on a supply only basis, unless otherwise agreed in writing, and we strongly recommend that such equipment be installed by a qualified installer. We accept no liability for poor installation, commissioning and on-going maintenance of the equipment.

11. Any details held will be used only by Wrekin Water Filtration Ltd. and will not be passed on to any other parties. Occasionally we may send you details of special offers, promotions or new price lists. If you would rather not be part of any of these direct mailings, please state this when ordering.